Fireside Hearth & Home in Willmar, MN Open now

Reviews about Fireside Hearth & Home

• ★ ★ ☆ ☆ ☆

  February 24, 2020, by Rich Knutson
  We have had nothing but problems with these people for the past 6-7 weeks, trying to get our fireplace fixed. First, we were told they would be out to replace the thermocoupler but it would be a week before they could be out. After 10 days of not hearing back, we called them, only to be told it would be another 2 weeks before they could be out. After finally coming out to replace the thermocoupler, the fireplace quit working again, 20 minutes after they left. They did come out the next day, to finish diagnosing the problem and needed to order a control valve which would be in, in about a week. After 10 days of waiting, we were told it would be in on the 10th of Dec. On the 11th, I called to see if it was in and they couldn't tell us because they hadn't unpacked their new shipments yet. On the 12th, they were going to give me a call back, "one way or the other" and have not heard a thing. Today, they are not even answering their phone.